★ How to report a problem to Support

To help us quickly resolve any issues you encounter during setup or use, please provide the following information:

1.When the issue happened?

2.What is the error message you received?

Screenshot for the error message and App page (App-profile-settings-About)

3.SN for the mower and charging station (It can be found either in the packing box or in the image below.)

4.The email used to register on the app.

5.Please provide a video regarding the issue, such as the mower taking an unusual path or moving unexpectedly.

6.After encountering any issues, please upload the app log (App-profile-App log upload). If possible, leave the mower on for 6 hours so that we can get the mower log from the backend.