Notes on the mower being dead when removed from the dock

Please follow the instructions below to check the status of the mower and charging station first.

If we cannot fix it remotely, we will return the mower to the service centre for repair. This problem has occurred several times in the past and has been solved by the user. Please be patient and check the problem carefully. Thank you in advance for your cooperation.

Step 1

1.Do not cycled the red switch on and off quickly (i.e. toggled it twice)
Remove the mower from the charging station and turn the red switch to I not O and wait a minute to check the status of the mower. (Input means the mower is switched on)  

2.Is the red light on when the mower is in the charging station (please push the mower inwards to ensure the charging port is fully inserted)? The status of the charging station when the mower is in and out of the charging station(Important)  Meaning of the light on the charging pile

3.Is the foam in the charging port removed?
4.Is the mower screen displayed when you place the mower in the charging station?

5. Please check that the magnets marked in red are still in place

6.Please check that the splinter is in the red area to see if there is any resilience when pressed?

Step 2

2. This is for the user who can open the mower to check the details of the problem and contact us.

Notes: Please check the problem with us first and do not open the mower yourself if you meet any problem, it will be hard for us to determine the other problem if happened.

(1) Please open the mower and check that the battery pack connection cable is connected. Picture is necessary (Pull out)

(2) Please check the charge rate used, N1000/3A, N2000/5A and check the battery capacity in the battery patch 21.6v/6.4Ah (N1000), 21.6v/9.8 Ah (N2000) (Please provide the image to support)

(3) Please use multimeter to test the voltage of the red and black power wires of the battery pack's yellow connector  (Please turn the red switch to I, not O, otherwise the result is useless.)
* Connect the white connector to the machine

 

(4) Please use a multimeter to check the voltage of the charging port (the mower must be placed in the charging station to charge, otherwise the result is useless).

Our team really appreciates your support! If everything is normal in the App Log we need to get more information to solve the problem and confirm that if it is must return to the service centre for repair. We have accelerated the improvements for the App Log which can allow us to get more information.

Please contact [e-mail] if you are experiencing this problem.